Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using MailFlash (“Service”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access or use the Service.

2. Description of Service

MailFlash provides a cloud-based email delivery platform, including SMTP relay, REST APIs, custom domain authentication (SPF, DKIM, DMARC), email tracking, inboxes, and webhook event streaming. We reserve the right to enhance, modify, or discontinue features of the Service with reasonable notice.

3. Account Registration & Responsibilities

To use MailFlash, you must provide accurate, current, and complete account information during registration. You are solely responsible for maintaining the confidentiality of your credentials, API tokens, and all activities that occur under your account. You must notify us immediately upon suspecting any unauthorized access.

4. Acceptable Use & Anti-Spam Policy

MailFlash maintains a strict zero-tolerance policy against spam, phishing, and fraudulent email transmission. You agree that you will not use our services to:

• Send unsolicited bulk commercial email (spam) or purchased/scraped email lists.
• Distribute malware, phishing attempts, spoofed sender domains, or deceptive links.
• Violate the CAN-SPAM Act, GDPR, CASL, or applicable electronic privacy legislation.
• Attempt to compromise or probe the security or integrity of our email delivery infrastructure.

Failure to maintain healthy bounce (<5%) and spam complaint (<0.1%) rates may result in immediate suspension of sending privileges.

5. Subscriptions, Billing & Payments

Paid plans are billed on a recurring monthly or annual subscription basis. All payments are securely processed by our authorized payment partner, Stripe. By subscribing, you authorize automatic recurring charges to your payment method until cancelled. You may view invoices and cancel your subscription anytime via the Billing Dashboard.

6. Service Availability & SLA

While we strive to maintain 99.99% infrastructure uptime and optimal deliverability, the Service is provided on an “as is” and “as available” basis. We are not liable for transmission delays caused by external mailbox providers (e.g. Google, Microsoft, Yahoo) or internet routing conditions beyond our control.

7. Limitation of Liability

To the maximum extent permitted by law, MailFlash and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business disruption arising from your use or inability to use the Service.

8. Termination

You may terminate your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms or our Anti-Spam Policy immediately, without prior notice or refund.