Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with MailFlash. If you sign up for any paid plan (Pro or Scale) and find that our infrastructure does not meet your technical expectations, you may request a full refund within 14 calendar days of your initial subscription purchase.

2. Cancellation Policy

You can cancel your subscription at any time without fees or penalties:

• Navigate to the Billing Dashboard and click Manage in Stripe Portal.
• Confirm cancellation in the Stripe portal.
• Your account will remain active with full paid features until the end of your current paid billing period, after which no further renewals will occur.

3. Prorated Upgrades & Downgrades

When upgrading from Pro to Scale, Stripe automatically calculates the unused portion of your current plan and credits it immediately towards your new tier. When downgrading, changes take effect at the start of your subsequent billing cycle.

4. Non-Refundable Exceptions

Refunds will not be issued in the following circumstances:

• Accounts terminated or suspended due to violations of our Anti-Spam Policy, phishing, list bombing, or fraudulent activities.
• Renewal charges requested after the 14-day window has expired.
• Dedicated IP setup fees that have already been provisioned with upstream transit providers.

5. How to Request a Refund

To claim your 14-day refund, simply send an email to [email protected] with your registered account email and Stripe invoice ID.

Refunds are processed within 24 hours of approval and typically appear on your original credit card statement within 5–10 business days, depending on your card issuer.